Privacy
Policy

The data controller responsible for your personal data is:

If you have any questions about how we handle your personal data, please contact us at the address above.

We collect personal data in two ways:

Information You Provide

• Name, job title, and company name
• Business email address and phone number
• Postal or delivery address for order fulfilment
• Uniform requirements, quantity estimates, and order specifications
• Any correspondence or enquiries submitted via our contact form or email

Information We Collect Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on site, and referral source
• Cookie identifiers (see Section 5)

We use the personal data we collect for the following purposes:

• To respond to enquiries — processing quote requests and answering questions about our uniform manufacturing services
• To fulfil orders — managing bulk uniform orders, coordinating production timelines, and arranging delivery
• To communicate — sending order confirmations, production updates, and relevant service communications
• To improve our services — analysing website usage data to improve functionality and user experience
• To comply with legal obligations — maintaining business records as required by Indian law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data on the following legal bases:

• Consent — where you voluntarily provide your data by submitting our contact form or enquiry
• Contractual necessity — to perform our obligations in connection with a uniform supply contract you enter into with us
• Legitimate interests — to operate and improve our business, provided these interests do not override your rights
• Legal obligation — where processing is necessary to comply with applicable Indian law or regulatory requirements

Our website uses cookies to analyse traffic and improve your browsing experience. The table below describes the cookies we use:

You may control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

We retain personal data only for as long as necessary for the purposes set out in this policy:

• Enquiry data (not resulting in an order) — up to 12 months from the date of enquiry
• Order and client data — for the duration of the business relationship, and for 7 years thereafter to comply with Indian tax and accounting obligations
• Website analytics data — as determined by Google Analytics retention settings (typically 26 months)

After the applicable retention period, personal data is securely deleted or anonymised.

We do not sell your personal data. We may share your data with the following categories of third parties only where necessary:

• Logistics and delivery partners — solely to fulfil delivery of your order
• Payment processors — where applicable, to process order payments securely
• Analytics providers — Google Analytics, for anonymous website usage analysis
• Legal and regulatory authorities — where required by Indian law, court order, or regulatory obligation

All third parties who receive your data are required to handle it in a manner consistent with applicable data protection law.

Your personal data is primarily stored and processed within India. Where data is transferred to services operating outside India (such as Google Analytics infrastructure), we ensure that such transfers are conducted in accordance with applicable data protection requirements and that appropriate safeguards are in place.

Under the DPDP Act 2023 and applicable law, you have the following rights in relation to your personal data:

• Right of Access — to request a summary of the personal data we hold about you
• Right to Correction — to request correction of inaccurate or incomplete personal data
• Right to Erasure — to request deletion of your personal data where it is no longer required
• Right to Withdraw Consent — to withdraw previously given consent at any time, without affecting lawfulness of prior processing
• Right to Grievance Redressal — to raise a grievance with us regarding our handling of your personal data

To exercise any of these rights, please contact us at help@auraworkwear.com. We will respond within 30 days.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• HTTPS encryption for all data transmitted via our website
• Restricted access to personal data — limited to authorised personnel with a legitimate business need
• Regular review of data handling practices and access controls

While we take all reasonable precautions, no method of internet transmission is completely secure. In the event of a data breach likely to result in risk to your rights, we will notify you as required by applicable law.

Our website and services are directed exclusively at businesses and procurement professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us at help@auraworkwear.com and we will delete it promptly.

Our website may contain links to third-party websites for reference or convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are material, we will update the effective date shown at the top of this page. Continued use of our website following any update constitutes your acknowledgement of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our data officer:

We aim to respond to all data-related enquiries within 5 business days.